Terms and Conditions

Welcome to SILQ Studio. These Terms and Conditions (“Terms”) govern your access to and use of the website https://studiosilq.com/ (“Website”), operated by SILQ STUDIO PRIVATE LIMITED (“SILQ Studio,” “we,” “us,” or “our”).

By accessing or using this Website, you agree to comply with these Terms. If you do not agree with any part of these Terms, please discontinue using the Website.

1. About SILQ Studio

SILQ Studio is an Indian beauty and personal care brand offering hair care, body care and body waxing products.

Contact Information

• Company Name: SILQ STUDIO PRIVATE LIMITED
• Website: https://studiosilq.com/
• Email: support@studiosilq.com
• Phone: +91 70903 62233
• Registered/Head Office: Ground Floor, Gospaze, B Narayana Pura, Mahadevapura, Outer Ring Road, Bengaluru, Karnataka 560016, India.

2. Eligibility to Use the Website

By using this Website, you confirm that:

• You are legally capable of entering into a binding agreement under applicable Indian law.
• You will use the Website only for lawful purposes.
• Any information you provide to us is accurate, complete and current.
• You will not misuse the Website or interfere with its operation.

If you are under 18 years of age, you may use the Website only with the involvement and consent of a parent or legal guardian, where required by applicable law.

3. Website Information and Product Descriptions

We make reasonable efforts to ensure that product descriptions, prices, images, specifications and other information displayed on our Website are accurate and up to date.

However:

• Product colours and packaging may appear differently depending on your screen and device.
• Product descriptions and specifications may be updated from time to time.
• Product availability, sizes, ingredients and packaging may change, subject to applicable requirements.
• Displayed products may be marked as “Coming Soon” and may not yet be available for purchase.

Product images and descriptions are for informational purposes and should not be treated as a guarantee of identical appearance or results.

4. Product Availability

All products displayed on the Website are subject to availability.

A product listed on the Website does not necessarily mean it is currently available for purchase. We reserve the right to introduce, discontinue, modify or temporarily suspend the availability of products, subject to applicable law.

Where a product is unavailable, we may update its listing or notify customers who have expressed interest in it.

5. Prices, Taxes and Payments

Product prices will be displayed on the relevant product page or at checkout, as applicable.

• Prices are stated in Indian Rupees (INR), unless otherwise specified.
• Applicable taxes, shipping charges and other fees will be disclosed as required by law.
• Prices and promotional offers may change, but changes will not override rights arising from an already confirmed order under applicable law.
• Orders, where enabled, must be paid for using the payment methods made available at checkout.
• Payment processing may be handled by third-party payment service providers subject to their applicable terms and privacy practices.

We do not store complete payment card details unless expressly disclosed and handled in accordance with applicable law and security requirements.

If a pricing or listing error is discovered, we will take appropriate steps to resolve it in accordance with applicable law and communicate with affected customers where necessary.

6. Orders and Order Confirmation

Where online purchasing is available, placing an order constitutes an offer to purchase the selected products subject to these Terms.

An order confirmation or acknowledgement does not necessarily mean that an order has been accepted for fulfilment. Order acceptance, processing and dispatch will be communicated through the Website or the contact details provided by you, as applicable.

We may need to cancel or decline an order in circumstances permitted by law, including genuine stock unavailability, suspected fraudulent activity, payment failure or a material listing error.

If payment has been collected for an order that is subsequently cancelled, the applicable refund will be processed in accordance with law and the relevant payment provider's procedures.

7. Shipping and Delivery

Where delivery services are offered, available delivery locations, estimated delivery timelines, shipping charges and other applicable conditions will be communicated during checkout or through our shipping policy.

Delivery timelines are estimates and may be affected by circumstances beyond our reasonable control, including weather conditions, transport disruptions, operational issues or other unforeseen events.

Customers are responsible for providing accurate delivery details. Please contact us promptly if you identify an error in your shipping information.

Nothing in this section excludes any consumer rights or remedies available under applicable law in the event of delayed, undelivered, damaged or incorrect orders.

8. Returns, Exchanges and Refunds

Returns, exchanges and refunds, where applicable, will be governed by our published Return and Refund Policy and applicable Indian consumer protection laws.

Because our products include personal care and cosmetic items, eligibility for return may depend on the nature of the product, its condition, hygiene considerations and the circumstances of the request.

Please contact support@studiosilq.com if you receive a damaged, defective, incorrect or incomplete order.

Where a refund is approved, it will be processed through the applicable payment method or another lawful method within the relevant processing period.

Nothing in these Terms limits statutory consumer rights, including rights relating to defective goods, deficient services, misrepresentation or unfair trade practices.

Important: Please publish a separate Return and Refund Policy that clearly states your actual return window, eligibility conditions, refund timelines and process before accepting online orders.

9. Product Use and Safety

Our hair care, body care and waxing products are intended to be used according to their respective labels, instructions and warnings.

Customers should:

• Read product labels, ingredients, directions and precautions before use.
• Conduct a patch test where recommended, particularly before using a product for the first time.
• Avoid using products on irritated, broken or otherwise compromised skin unless the product instructions and appropriate professional advice indicate it is suitable.
• Stop using a product if an adverse reaction occurs and seek appropriate medical advice when necessary.
• Keep products away from children unless specifically intended for their use.

Individual experiences and results may vary depending on hair type, skin type, usage and other factors.

Product descriptions and educational content on the Website are provided for general informational purposes. They are not a substitute for personalised medical advice, diagnosis or treatment.

10. Intellectual Property Rights

All content on this Website, including text, product photographs, graphics, logos, brand names, designs, videos, page layouts and other materials, is owned by SILQ Studio or used with permission, unless otherwise stated.

You may access and use Website content for personal, non-commercial purposes.

You must not, without prior written permission or other lawful authorisation:

• Copy, reproduce or republish Website content for commercial use.
• Use our brand name, logo, product images or other protected materials in a misleading manner.
• Modify, distribute, sell or commercially exploit Website content.
• Attempt to pass off our products, content or brand identity as your own.

Nothing in these Terms transfers ownership of intellectual property to you.

11. Acceptable Website Use

You agree not to:

• Use the Website for unlawful, fraudulent or misleading purposes.
• Attempt to gain unauthorised access to Website systems, accounts or data.
• Introduce malicious code, viruses or harmful software.
• Interfere with the Website's security, performance or availability.
• Scrape, harvest or collect personal information through unauthorised means.
• Use our Website or content in a manner that infringes the rights of others.

We may restrict access to the Website where reasonably necessary to protect its security, comply with law or prevent misuse.

12. Third-Party Services and Links

Our Website may contain links to third-party websites or use third-party services, including payment gateways, analytics providers, delivery partners and social media platforms.

These services may operate under their own terms, conditions and privacy policies. SILQ Studio does not control third-party websites and is not responsible for their content or practices, except to the extent required by applicable law.

The inclusion of a third-party link does not necessarily imply our endorsement of that website or service.

13. Privacy and Personal Information

We may collect and process personal information such as your name, contact details, shipping information, order details and information submitted through enquiry forms, as necessary for the operation of our Website and services.

We will handle personal information in accordance with our Privacy Policy and applicable Indian data protection and consumer protection laws.

Depending on the circumstances, information may be processed to fulfil orders, respond to enquiries, provide customer support, maintain business records, prevent fraud and meet legal obligations.

Please read our Privacy Policy for details about the information we collect, the purposes for which it is used, disclosures to service providers, retention, security and applicable rights.

Privacy Policy: [Insert your published Privacy Policy URL]

14. Disclaimers

To the extent permitted by applicable law, the Website and its content are provided on an “as available” basis.

We endeavour to maintain reliable Website access and accurate information but do not guarantee uninterrupted or error-free operation at all times.

Product information is provided to help customers make informed decisions. It should not be interpreted as a guarantee that a product will deliver identical results for every user.

Nothing in these Terms excludes or restricts any warranty, consumer protection, remedy or other right that cannot lawfully be excluded or restricted under applicable law.

15. Limitation of Liability

To the extent permitted by applicable law, SILQ Studio will not be liable for indirect or consequential losses arising from the use of the Website where such exclusion is legally permitted.

We are not responsible for losses caused by circumstances beyond our reasonable control, subject to our legal obligations and any rights that customers may have under applicable law.

Nothing in these Terms limits liability for fraud, wilful misconduct, or any liability that cannot lawfully be excluded or restricted.

Where liability can lawfully be limited, any limitation will be applied only to the extent permitted by applicable law.

16. Indemnity

To the extent permitted by applicable law, you agree to be responsible for losses and reasonable costs directly arising from your unlawful use of the Website, your material breach of these Terms or your infringement of third-party rights.

This section does not require you to indemnify SILQ Studio for matters caused by our own unlawful conduct or where such an obligation would be prohibited by law.

17. Changes to These Terms

We may revise these Terms from time to time to reflect changes in our business operations, products, Website features or legal requirements.

The updated version will be published on this page with a revised “Last Updated” date.

Changes will take effect as stated in the updated Terms, subject to applicable law. Your continued use of the Website after an update constitutes acceptance of the revised Terms only to the extent legally recognised.

18. Suspension or Termination of Access

We may suspend or restrict access to the Website where reasonably necessary because of security concerns, unlawful activity, misuse or legal requirements.

Any such action will be subject to applicable law and will not extinguish rights or obligations relating to previously accepted orders, refunds or other accrued consumer rights.

19. Governing Law and Jurisdiction

These Terms are governed by the laws of India.

Subject to mandatory consumer rights and applicable legal requirements, disputes arising from these Terms shall be subject to the jurisdiction of competent courts in Bengaluru, Karnataka, India.

Nothing in this section prevents a consumer from approaching a consumer commission or other forum that has jurisdiction under applicable law.

20. Grievances and Customer Support

If you have questions, concerns or complaints regarding these Terms, our products or your use of the Website, please contact us using the details below.

SILQ Studio Customer Support

• Email: support@studiosilq.com
• Phone: +91 70903 62233
• Address: Ground Floor, Gospaze, B Narayana Pura, Mahadevapura, Outer Ring Road, Bengaluru, Karnataka 560016, India.

Please include relevant order details, where applicable, so that we can understand and address your concern.

For formal consumer grievances, please refer to the grievance contact and resolution process published in our applicable policies and on the Website.

21. Severability

If any provision of these Terms is found to be invalid or unenforceable under applicable law, the remaining provisions will continue to apply to the extent they remain valid and enforceable.

22. Entire Agreement

These Terms, together with our Privacy Policy and any applicable published policies, including the Shipping Policy and Return and Refund Policy, govern your use of the Website and related transactions.

If a conflict arises, applicable law will prevail, and the relevant transaction-specific policy will apply to the extent legally appropriate.

23. Contact Us

For further information about these Terms and Conditions, please contact:

SILQ STUDIO PRIVATE LIMITED

Website: https://studiosilq.com/

Email: support@studiosilq.com

Phone: +91 70903 62233

Head Office: Bengaluru, Karnataka, India.

Thank you for visiting SILQ Studio.

SILQ Studio — Bold Color. Pure Confidence. One Identity.